PAYMENT TERMS
Full payment is required at time of purchase. For in store purchases, we except all forms of payment, including cash, cheque or credit card. If you opt to lease or rent your purchase, your payment will be calculated based on total purchase divided by lease or rent time period. Delivery fees and taxes will be charged on the day of purchase.
OUR 100% PRICE GUARANTEE
We are pleased to offer you an excellent price guarantee. If, within 30 days of purchase, you find an identical product at a lower price, advertised by a competitor under the same terms and conditions, in the same Canadian city (110 km radius), Global Office Furniture Solutions Inc. will price match and/or refund you 100% of the difference. All price matches exclude clearance, Black Friday, Cyber Monday, Boxing Day and timed specials.
CANCELLATIONS AND RETURNS
You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase. After 48 hours you can reselect your product anytime prior to possession without penalty or request a refund with a 10% administration fee. Once you have taken possession and you are not happy with your furniture purchase, you can within 48 hours of possession re-select with a 10% restocking fee or return the product with a 25% restocking fee. All furniture must be received in our distribution centre within 7 days of possession. Refunds are processes with the same method of payment (excluding cheque or cash where reimbursement will be via company cheque within 7-10 business days).
GETTING YOUR PRODUCT
You may pick up your product from our local distribution centre (may be different from store location) or, if more convenient, you can purchase our professional white glove delivery services.
Our delivery option provides you with much more than just delivering your product to your office or commercial space. We will open, assemble and inspect your product for you. Our delivery teams are careful to protect your product and your facility during delivery. If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours notice. If you need to reschedule with less than 48 hours notice, or if you’re not available when our delivery team arrives, an additional delivery fee will be payable before we can re-schedule. Of course, you can always choose to pick up your product from our warehouse location. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day. The recipient present at that time of delivery must be of legal age.
If you require, we can remove the old product from your office or commercial space at time of delivery. Please ensure that this service is included on your sales order prior to delivery. When you order several items, some maybe available sooner than others. You can certainly call us to pick up or arrange delivery of split orders but additional delivery fees will apply.
When your order arrives, please inspect the product carefully. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 48 hours after delivery to let us know of any concerns. Simply call us at 1-604-499-6262.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your final destination. When choosing pick-up, please remember that you will be responsible for assembly of all product. In the event that you find any defect or damage, you’ll need to report the problem within 48 hours and return the damaged item with the packaging to the original pick-up location for resolution.
HOLDING YOUR PRODUCT
We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 48 hours past your original date. After 48 hours your product may be released and re-ordered. Or, you can certainly call us to request that we hold your product for short term/long term period but additional storage fees will apply.
POST SALES SERVICE
We stand behind the products we sell. If you encounter any difficulties during the Manufacturer’s Warranty, please call us right away at 1-604-499-6262. An exchange or re-selection may be requested from the manufacturer or warranty provider, at their discretion.
PRODUCT PRICING INFORMATION
The prices displayed on our Site may differ from prices that are available in stores or in catalogs, and our pricing may differ from store to store. Our Site prices will be displayed in Canadian Dollars. The prices displayed in our printed catalogs are quoted in Canadian Dollars and are valid and effective only in Canada.
SPECIAL OFFERS & SALES
Occasionally we will offer special promotions to our customers that we refer to as “Special Offers“ or “Special Offer“. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. For "Sale" products pricing identified in red refers to the reduced price we are offering to our customers. These offers and sales may be for a limited time only.
CLEARANCE & USED PRODUCT
All clearance and used product is sold “as is” and without a manufacturer’s warranty. No returns, re-selections or exchanges of clearance and used product are possible. However, as part of our sustainability commitment, we do purchase used furniture. Please contact us at info@gofs.ca for more information.
ACCESSORIES
You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.
PRIVACY
We are committed to respecting your privacy as outlined in our Privacy Policy.
We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@gofs.ca, or in writing to Global Office Furniture Solutions Inc., 3290B Production Way, Burnaby BC, V7H 1A9) to be removed from our marketing lists. Please note: if you are removed from our lists, we cannot offer you the opportunity to participate in customer appreciation sales and promotional offers.
Once again, thank you for choosing Global Office Furniture Solutions.